Legal
Shipping & Returns
Last updated: draft, not yet published
Why this looks different from a normal store
Every piece is made to order in Italy specifically for you — nothing is held in stock. That changes how cancellations and returns work compared to shopping that ships from a warehouse.
Cancelling an order
You can cancel for a full refund of the product price within 48 hours of ordering, before production starts.
After that window, your piece has entered production in Italy and the order can no longer be cancelled or refunded, except as described under Damage & Defects below.
Shipping
See Delivery & Installation for how white-glove delivery works, typical timing, and coverage. Delivery is quoted separately from the product price and billed once you confirm the quote.
Damage & defects
Inspect your piece with the delivery crew before they leave. If something arrived damaged or isn't as ordered, tell us within 48 hours of delivery with photos, and we'll arrange a repair, replacement part, or replacement piece with the manufacturer at no cost to you.
Manufacturing defects reported after delivery are handled case by case under the manufacturer's warranty.
What we don't cover
- Change-of-mind returns once a piece has entered production
- Natural variation in leather grain, fabric texture, or wood color
- Damage from misuse, or from moving/altering the piece after delivery
Questions
orders@dimora.example — include your order confirmation if you have one.